Running a Practice From Remote With Mindy Murray, OTR


Mindy is an OTR who owns and operates KIT Therapy providing physical therapy and massage services (and some speech therapy).

Mindy started out going to people’s homes and then opened her own clinic 5 years ago. The past 7 months she has been running it from remote since she now lives in another state.

She shares why she moved away from her clinic, and what it takes to run a clinic from remote.

She plans on opening another clinic in Idaho in a few months.

Comment Below and Give Her Your Congratulations and Support.
(It can be a little scary the first time running a clinic from remote)

In This Episode We Discuss:

  • What was the greatest challenge when attempting to run from remote?
  • What characteristics makes a good “Liaison” (eyes and ears).
  • One trait that makes a good “director”.
  • How do you communicate? What she uses to communicate with staff.
  • How often they meet.
  • Should you meet with the entire staff meetings or no?
  • What she thinks about staff potentially having resentment that she is not there (and James’ thoughts on this misconception).
  • What are the new “things”, skills and tasks involved in running a clinic from remote?
  • What she thinks about when strategizing clinic growth.
  • Chains of command and communication (only talk to liaison or ever directly to staff?).
  • Is there a right or wrong way to establish communication lines?
  • The struggles she faced while going remote.
  • What are the most essential tool for automation?
  • What tools she uses to automate. The apps and tools she uses.
  • How do you make sure things are getting done, and getting done correctly?
  • How to handle cash to prevent stealing.
  • What does automation mean?
  • 3 things can happen when you step out. 1) go down, 2) stay the same, 3) grow
  • The one mindset that is critical to succeed running from remote.
  • Her advice for someone wanting to step out…
  • When she decided to step out and why?
  • Biggest mistake she has made since stepping out.  And how she makes sure not to make the same mistake again.
  • A hugely important dynamic that must be present to have success.
  • (James huge advice) What causes breakdown in the effort of going remote.
  • One special tool she uses that many don’t.


The single most important training method for your liaison–that you must do.

Who you should never have as a director/Liaison.

One big killer of success.

Comment Below and Give Her Your Congratulations and Support.

(It can be a little scary the first time running a clinic from remote)

About the author 

James Ko

James Ko is the lead instructor and founder of IndeFree. He's a physical therapist of over 20 years and have owned 7 private practices and is launching a national chain. He's worked with some of the world's most celebrated athletes, actresses, and X-Game competitors. More importantly, he knows what it's like to fail and succeed. He enjoys reading James Patterson and Nicolas Sparks, and likes to golf, play the guitar and practice martial arts. He loves playing with my Mac and Cozy most of all!

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