EP 17: Billing and Boldness and Loyal Patients for Life


If PT and OT clinics improve their approach to billing and collections, AND improve their expectations placed on patients, they can start winning in private practice.

The days of being passive, submissive and meek are over.

The days of allowing insurance companies and Mediccare to dictate all the rules are over.

The days of approaching patients with “kid gloves” are over.

It’s time to be bold and clear, and run your business as if it is YOUR business. Take control and start setting the rules, your rules, without apology.

And when you do, you will start winning.

You will be able to grow strong and make your mark. And make a difference not only in your life but in the lives of others.


About the author 

James Ko

James Ko is the lead instructor and founder of IndeFree. He's a physical therapist of over 20 years and have owned 7 private practices and is launching a national chain. He's worked with some of the world's most celebrated athletes, actresses, and X-Game competitors. More importantly, he knows what it's like to fail and succeed. He enjoys reading James Patterson and Nicolas Sparks, and likes to golf, play the guitar and practice martial arts. He loves playing with my Mac and Cozy most of all!

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